Solar Service, Maintenance & Support You Can Count On

The most common reasons are that the battery had already discharged overnight as part of the Self-Supply setting, so it didn't have 100% of its capacity to use for backup power - or too much electricity was trying to be used at the same time and overloaded the battery. For that, you can turn off breakers for any lower-priority circuits and let the battery try to power circuits with smaller demands like lighting and outlets. For Powerwall systems, Tesla has a customer support line at 877-961-7652, and a 24-hour line for outage support at 877-798-3752.

Some owners will use a telescoping squeegee to clear off snow, but most will wait for it to melt on its own since winter-time production is fairly minimal even without the snow. In addition to snow, ice, and cloud cover; winter days are shorter and the sun sits lower in the sky than it does in the summer which affects the angle of incidence, causing increased atmospheric interference and longer shadows / increased shading.

The ability of any solar system to offset utility bills is based on production vs usage. When production is low in the early morning and late afternoon, it's going to the property's usage which reduces your import from the grid and therefore lowering the bills, but it might not be enough to exceed your usage. Only excess production beyond the property's usage will get exported to the grid and show as a credit on the utility bills; everything else is used on-site. Options to further reduce your bills include adding more solar, and/or reducing usage through the use of energy-efficient windows/insulation/thermostats/etc.

Repairing squirrel damage is not covered under warranty. Instead, homeowners insurance can be contacted about covering repairs as needed. Critter guards can be installed for most shingle roofs to help avoid these issues and expenses. Please let us know if you're interested in a quote.