YellowLite & SolarEdge FAQs
How can I view my system's production online?
SolarEdge has a smartphone app available on Android and iPhone. You can also visit SolarEdge Monitoring from any web device. You should receive a SolarEdge registration email to set up your account shortly after your system installation. If you do not receive this in a timely manner, please contact us at firstname.lastname@example.org. This monitoring service is complimentary and does not impact solar panel cost.
How do I turn my system off/on?
There are at least 3 ways to turn your solar system off and on.
- The AC disconnect is typically located outside by your utility meter. This is a levered box that disconnects the solar system from the house/grid electricity. Without battery backup, disconnecting from the grid means the solar system will shut down. When the lever is in an upright position, the system is on; when it’s in a downward position, the system is off. Some systems may also have a breaker in the electric panel.
- The DC disconnect is a black knob located on the bottom half of the inverter. When the knob is turned in the clockwise vertical position, it is on; when the knob is turned in the counter-clockwise horizontal position, it is off.
- The production toggle is a small red switch under the top half of the inverter, near the LED light indicators. When the switch is turned left, it is on; when the switch is turned right, it is off.
All 3 of these must be in the on position for the system to produce.
What do the LED lights mean on my inverter?
The simple answer is:
Green = Producing
Blue = Communicating
Red = Fault/Error
More details can be found at (https://www.solaredge.com/leds).
Why does my utility meter show a different number than my solar meter and monitoring software?
The difference is the property’s electrical usage. The utility meter can only see your excess production: any production that exceeds the house usage and is therefore exported to the grid. It can only track your import and export to/from the grid. Anything generated and consumed on-site would not show up on the utility meter; so if you generate 20kW for an hour while consuming 15kW, only 5kWh would reach the utility meter and show as exported.
Who can I contact for assistance?
Project Management: email@example.com
Service Team: firstname.lastname@example.org
Main Office Line: 216-333-1364
Jesse Varner, Service Manager: 440-935-5505
Paul Gabel, Service Technician & Safety Manager: 330-419-9503
Brandon Bower, Installation Manager: 216-392-4177
Dave Hunter, Project Manager: 216-214-1686
Fida Aziz, General Manager: 216-314-8212